Transformation projects transition existing IT architectures to a target architecture – optimizing costs and effort wherever possible. They integrate network and security, Unified Communications & Collaboration, omnichannel contact centers, and artificial intelligence with backend systems, workstations, and workspaces. We are particularly distinguished by our international experience in the fields of UC, contact centers, and AI.
During implementation, we handle transformation management and project management. Our many years of experience in global transformation projects ensure high quality.
All architectural blueprints, solution designs, and high-level designs created during the analysis and conceptualization phase are further refined during the implementation phase. At this stage, detailed level designs, call flows, etc., are created, which form the foundation for a successful implementation.
When commercial platforms and products simply don’t meet the requirements, we customize the solutions by developing our own interfaces or create entirely custom software tailored to our clients’ needs.
With artificial intelligence as one of our core competencies, we develop AI agents, AI applications, AI tools, and AI integrations in-house.
We implement all cloud, hardware, and software components and integrate all peripheral systems and processes.
Test planning, dry runs, structured testing, and acceptance testing are standard procedures for us to ensure quality.
Your employees will receive training even during the implementation and testing phases (see Training).
Following successful testing, the system is put into operation and migrated—depending on the complexity, this may range from partial migrations to a complete migration to the target architecture, as well as a rollout to all users and/or locations. Upon commissioning, the system is simultaneously handed over to Operations & Support.
We set ourselves apart—particularly in transformation projects involving unified communications, contact centers, and artificial intelligence (AI)—thanks to the global experience of our Competence Center staff. Especially when all of the above-mentioned technology areas are undergoing transformation simultaneously, our experience with more than 5 million workstations implemented proves invaluable.
tsf Computertechnik GmbH
Siemensstr. 10
63934 Röllbach, Germany
P. +49 93 72 / 99 88-0
E. info@tsfct.de
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