Artificial Intelligence

AI, with real benefits
for everyday work.

We help you implement artificial intelligence in your company – in a practical, secure, and customized manner that meets your specific needs. From infrastructure to specific applications, we guide you on your journey toward greater efficiency in your day-to-day work.

Infrastructure

Security

Workplaces

Collaboration

Artificial Intelligence

AI Telephony Agents
Microsoft Copilot
AI Servers & GPUs
tsf AI Portal
AI Training

AI Phone Agents

Artificial intelligence is transforming the way companies communicate with their customers. With AI-powered voice agents and digital phone agents, you can automate repetitive processes, improve accessibility, and create a modern service experience—around the clock. Recurring inquiries take up valuable time in the day-to-day workflow. AI-powered virtual receptionists automatically handle routine tasks such as scheduling appointments, taking callback requests, or forwarding calls to the appropriate contacts. This allows your employees to focus on more challenging tasks and providing personalized advice.

Customer Case Study: NEW AG

For NEW AG in Mönchengladbach, we implemented an AI-powered voice agent for all six NEW swimming pools that handles up to 600 calls per day. The agent autonomously answers common inquiries such as current hours of operation, ticket prices, or general information, and forwards callers with more complex issues directly to the appropriate swimming pool. The hours of operation are retrieved in real time via an API, ensuring that callers always receive up-to-date information.

Customer Case Study: Weimarer Land District Office

For the Weimarer Land District Office, we implemented a voicebot that independently schedules appointments for citizens and enters them directly into the Microsoft 365 calendars of the appropriate staff members. In addition, the voicebot can independently cancel appointments, thereby helping to make citizen services more efficient.

Customized Solutions for various Industries

Whether it’s a small business, a doctor’s office, a law firm, or a service provider—digital voice assistants can be flexibly adapted to meet individual needs. Typical applications:

Automatic call answering and pre-qualification
Appointment scheduling and callback management
Intelligent call routing to the appropriate departments
Voice dialogue systems for support and customer service
Collection and documentation of customer data
Handling frequently asked questions

Integration with telephony systems, reception desks, contact centers, as well as ERPs, CRMs, ticketing systems, databases, etc.

Modern AI-based voice agents—whether as part of a telephony system, virtual reception desks, or even the most powerful omnichannel contact centers—can be integrated into existing software solutions. Interfaces with CRM systems, help desk platforms, or appointment scheduling systems enable an automated flow of information and ensure efficient processes. All relevant call information can be directly documented, categorized, and transferred to the appropriate systems—for better traceability of all customer contacts.

Example: Creating a support ticket with the help of an AI agent and forwarding it to a staff member

Example:
Checking ticket status using an AI agent as a self-service option

We would be happy to advise you in person. Your contact person:

M.Sc Jannick Gluch

Microsoft Copilot

With Microsoft Copilot, artificial intelligence integrates directly into your company’s daily work environment. Intelligent support in applications such as Microsoft 365, Teams, Outlook, Word, and Excel opens up new possibilities for productive and modern work.

Smart Support for Everyday Work

Microsoft Copilot assists employees with repetitive tasks, information processing, and content creation. The AI analyzes data, understands relationships, and provides context-aware suggestions in real time. This allows content to be created faster, information to be evaluated more easily, and decisions to be made more efficiently. Employees save valuable time on administrative tasks and can focus more on strategic, creative, and customer-oriented tasks.

Work More Productively with AI

Copilot helps significantly simplify work processes. Long email threads, extensive documents, or complex spreadsheets are automatically analyzed and summarized in an easy-to-understand way. The AI actively assists with drafting texts, creating presentations, and organizing information. Especially in day-to-day work involving many meetings, projects, and data sources, Microsoft Copilot provides greater clarity and faster access to relevant knowledge.

Typical use cases:

Automatic creation of emails and documents
Summaries of meetings and chats
Analysis and evaluation of data in Excel
Support for presentations and reports
Quick access to corporate knowledge
More efficient collaboration in Teams
Creation of meeting minutes and to-do lists
Support for project management and planning
Automated text suggestions and phrasing
Real-time research and information processing

Wir beraten Sie gerne persönlich.
Ihr Ansprechpartner:

Andreas Fenz

AI Servers & GPUs

Artificial intelligence requires powerful and reliable hardware. With your own AI servers, you can lay the technical foundation for the seamless operation of language models, embedding models, and modern AI workloads—right within your own infrastructure.

Our solutions give you maximum control over your data—without relying on external cloud platforms.

We develop customized GPU server solutions for the productive use of AI models in enterprises.

Typical Use Cases:

Large Language Models (LLMs): Production deployment of open-source language models
Text-to-Speech & Speech-to-Text: Speech input and output for transcription and voice assistants
Embedding models & vector databases: Foundation for semantic search and RAG systems
AI-powered automation: Integration of AI into existing processes and workflows
AI agents & internal knowledge systems: Intelligent assistants that access corporate data—securely and in compliance with the GDPR

Custom-Configured GPU Servers

Every AI application has different requirements in terms of performance, memory, and scalability. That’s why we design and build systems tailored to your specific needs. We handle the following:

Selection of suitable GPU and server hardware
Planning CPU, RAM, and storage configurations
Assembly and commissioning of the systems
Hypervisor and virtualization setup
GPU passthrough and resource management

Wir beraten Sie gerne persönlich.
Ihre Ansprechpartner:

Armin Seipp
Systemarchitekt

Marcel Wierich
Systemarchitekt

tsf AI Portal

Data Privacy and Digital Sovereignty

Data privacy and digital sovereignty form the foundation of the tsf AI Portal. Companies retain control over where their data is processed and which AI models are used. Depending on their requirements, they can run local language models within their own infrastructure or integrate selected cloud models.

By using local large language models (LLMs), confidential information never leaves the company. At the same time, you remain independent of individual cloud providers. For use cases that require particularly powerful models, cloud models can also be integrated. This allows you to decide, based on security requirements, which queries are processed locally and which are forwarded to external AI models. This combination offers maximum flexibility without compromising data sovereignty.

Document-Based AI Support

A particular focus is placed on the intelligent processing of business documents. Users can directly upload files, PDFs, contracts, manuals, or internal documentation and ask specific questions about the content.

The AI analyzes the provided information and delivers fast, precise, and context-aware answers. This makes internal knowledge more accessible, and information can be found and processed significantly faster.

Voice Support

In addition to traditional text input, the tsf AI Portal also supports voice functions. Speech can be automatically converted to text (speech-to-text), and responses can be read aloud upon request (text-to-speech). This makes the portal ideal for convenient hands-free use or for faster documentation of information.

AI Trainings

Do you want to not only understand artificial intelligence, but also put it to practical use in your company? Our AI training courses provide hands-on knowledge for every level of your organization—from executive leadership to your employees’ day-to-day work. All training sessions can be conducted using existing AI tools such as Microsoft 365 Copilot, the tsf AI Portal, or ChatGPT upon request, and can be customized to fit your company’s specific context.

Christian Vogt
Coach & Trainer für KI

AI, with real benefits for everyday work.