Collaboration

Communication,
that truly connects.

We create modern environments for communication and collaboration – from telephony, contact centers, and video conferencing systems to chat, meetings, email, calendars, file management, and office applications. This enables you to communicate and collaborate efficiently both internally and externally.

Infrastructure

Security

Workplaces

Collaboration

Artificial Intelligence

Telephony
Video Conferencing Systems
Meeting & Chat
Contact Center

Telephony

Microsoft TeamsCisco WebexZoom PhoneSwyx3CXCisco CUCM The field of telephony, in particular, highlights the importance of sound advice, technical expertise, and experienced professional services. Drawing on our experience from hundreds of successful projects, we support companies in planning, modernizing, and transforming their communications solutions—from traditional IP telephony to modern unified communications and collaboration platforms.

We have extensive expertise with all relevant vendors and technologies, including:

Microsoft Teams Phone System
Cisco Webex Calling
Zoom Phone
Swyx
3CX
Cisco Unified Communications Manager (CUCM)
Cisco Dedicated Instance
as well as hybrid and custom communication solutions

What Sets Us Apart - Telephony since 1987

Our Communication Competence Center boasts a proven track record of having implemented telephony solutions for more than 5 million workstations. Our client base ranges from small and medium-sized enterprises (SMEs) and public administrations to mid-sized companies and large global corporations. This also applies to highly complex telephony systems, integrated meeting and video conferencing platforms, unified communications, and contact centers—including AI-based virtual voice agents and voice bots. Our trainees, working students, and dual-track students, as well as our system architects and system engineers, benefit from this experience during their training and continuing education, ensuring that this expertise continues to grow within the company.

We modernize your telephony system so that it aligns perfectly with your business processes, your existing infrastructure, and your requirements for availability, flexibility, and future-proofing. We support companies every step of the way—from traditional on-premises phone systems to hybrid scenarios and fully cloud-based communication platforms.

Self-Service Automation & Virtual AI Agents

Recurring inquiries—such as business hours, order status, simple FAQs, and even complex tasks—can now be automatically answered by intelligent omnichannel AI agents, voice bots, and chatbots, rather than through DTMF menus or simple voice menus as in the past; these agents can also trigger actions in backend systems. This significantly reduces the workload on your team—especially during peak hours—and ensures that more complex issues are routed directly to the right employees without any detours. For smaller teams, this is often the key to significantly improving responsiveness without having to hire additional staff.

Example: Virtual AI Reception Desk

We provide vendor-neutral consulting and have specialized expertise with solutions such as Cognigy, Parloa, Microsoft CoPilot, Zoom Virtual Agent, Webex AI Agent, Audiocode’s AI Agents, and more, enabling us to integrate with all contact center and unified communications platforms.

Wir beraten Sie gerne persönlich.
Ihr Ansprechpartner:

Christian Darley

Video Conference Systems

Cisco WebexMicrosoft TeamsZoomMAXHUB

We equip your meeting rooms with tailor-made video conferencing systems—from small huddle spaces to large conference rooms. Camera, audio, displays, room booking, and integration with your meeting platform all come from a single source, including training and support.

Platform-Independent Integration

Whether it’s Microsoft Teams, Cisco Webex, Zoom, Google Meet, or others—modern video conferencing systems can be integrated with popular collaboration platforms and work even when customers or partners use a different solution. This is particularly valuable for small and medium-sized businesses that work with a variety of customers and partners and don’t want to maintain a separate room for every platform.

Easy to Use

Instead of having to search for the right cables and adapters, all it takes is the touch of a button on the touchscreen on the table to join a meeting. Sharing your screen via AirPlay or Miracast—or directly during the meeting—is also easy and doesn’t require any cables.

Smart Meetings

AI-powered features such as automatic framing ensure that all participants in the room are clearly visible, regardless of whether there are two or more people seated at the table. For example, the active speaker is automatically focused so that the other meeting participants always see the person who is currently speaking.

Room Reservations & Availability Display

Digital room displays outside the door show in real time whether a room is available or occupied, and can be booked directly from Outlook, Teams, or Google Calendar. Alternatively, we have developed an affordable solution that enables digital room bookings on customized Apple iPads.

Meeting & Chat

Microsoft TeamsCisco WebexZoom We connect your employees through modern meeting and chat platforms. Spontaneous coordination, project communication, and scheduled online meetings—all from a single application, whether in the office, working from home, or on the go.

Whether it’s Microsoft Teams, Cisco Webex, or Zoom —we’ll work with you to choose the platform that’s truly right for your business. With no ties to any specific vendor, we provide unbiased advice, integrate the solution into your existing IT infrastructure, and ensure a smooth rollout—including training for your employees.

Transcriptions & AI Summaries

Meetings can be automatically recorded and transcribed, allowing colleagues who were unable to attend to review the content later. AI-powered summaries automatically highlight the key points and tasks. For medium-sized companies, this means less time spent on meeting minutes and reliable documentation, even when not everyone can attend every meeting.

Share Documents

Collaboratively edit documents and files at the same time (co-editing) in Microsoft M365 SharePoint, NextCloud, Google, or other platforms.

Contact Center

Zoom CCCisco Webex CCAudiocodes Voca3CX

We set up powerful contact center solutions integrated into your telephony environment. Intelligent routing, queue management, real-time analytics, and integration with CRM systems ensure a professional experience for your customers.

Today, a modern contact center is no longer a tool reserved exclusively for large corporations. Medium-sized businesses also benefit from the same intelligent features—without having to set up their own IT department. We provide vendor-neutral consulting and have specialized expertise with solutions such as Zoom Contact Center, Webex Contact Center, Audiocode’s Voca Contact Center, and more, enabling us to integrate contact centers with all relevant telephony and unified communications platforms, including Microsoft Teams, Zoom, and Webex.

Intelligent Call Distribution (ACD)

Calls are automatically routed to the right person—based on availability, skills, or customer assignment. Instead of rigid queues, the system decides in real time who is best suited to handle a call. For small and medium-sized businesses, this means fewer missed calls, shorter wait times, and employees who receive exactly the inquiries they’re qualified to handle—even if the team is small and handles multiple tasks at once.

Agent Assist

AI-powered assistance features support your employees directly during the call: automatic call notes, suggestions for appropriate responses, real-time access to relevant customer data, and post-call summaries. This is especially helpful for employees who handle customer service not as a full-time role, but in addition to their day-to-day responsibilities.

Omnichannel Communication

All communication channels—phone, email, chat, WhatsApp, and social media—converge on a single, centralized contact center platform. This allows your employees to work within a single interface, while customers can use the channel that works best for them. All communication remains traceable across all channels.

As a vendor-neutral consultant, we support you in selecting and integrating modern contact center solutions, such as Zoom Contact Center, Webex Contact Center, or AudioCodes Voca Contact Center—integrated with Microsoft Teams, Zoom, or Webex.

Integration with third-party systems
(CRMs, ticketing systems, ERPs, databases...)

Integration with popular third-party systems or custom integrations ensures that the relevant customer data appears immediately when the phone rings—without the need for a manual search. Call notes, the calls themselves (including a summary), and call history are automatically documented. This saves time in day-to-day operations and ensures that customer information isn’t just stored in the minds of individual employees, but remains available to the entire team.

Communication, that truly connects.