{"id":9259,"date":"2026-06-17T13:31:44","date_gmt":"2026-06-17T11:31:44","guid":{"rendered":"https:\/\/www.tsfct.de\/portfolio\/kommunikation\/"},"modified":"2026-09-28T19:47:59","modified_gmt":"2026-09-28T17:47:59","slug":"collaboration","status":"publish","type":"page","link":"https:\/\/www.tsfct.de\/en\/portfolio\/collaboration\/","title":{"rendered":"Collaboration"},"content":{"rendered":"\t\t

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\n\t\t\t\t\tCollaboration<\/span>\t\t\t\t<\/div>\n\t\t\t\t

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Communication<\/span>,
\nthat truly connects.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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We create modern environments for communication and collaboration \u2013 from telephony, contact centers, and video conferencing systems to chat, meetings, email, calendars, file management, and office applications. This enables you to communicate and collaborate efficiently both internally and externally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t01<\/span>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tInfrastructure<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\n\t\t
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\n\t\t\t\t\t02<\/span>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tSecurity<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\n\t\t
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\n\t\t\t\t\t03<\/span>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tWorkplaces<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\n\t\t
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\n\t\t\t\t\t04<\/span>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tCollaboration<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\n\t\t
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\n\t\t\t\t\t05<\/span>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tArtificial Intelligence<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t
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\n \t
Telephony<\/strong><\/a><\/li>\n \t
Video Conferencing Systems<\/strong><\/a><\/li>\n \t
Meeting & Chat<\/strong><\/a><\/li>\n \t
Contact Center<\/strong><\/a><\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t
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<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Telephony<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tMicrosoft Teams<\/span>Cisco Webex<\/span>Zoom Phone<\/span>Swyx<\/span>3CX<\/span>Cisco CUCM<\/span>\n\nThe field of telephony, in particular, highlights the importance of sound advice, technical expertise, and experienced professional services. Drawing on our experience from hundreds of successful projects, we support companies in planning, modernizing, and transforming their communications solutions\u2014from traditional IP telephony to modern unified communications and collaboration platforms.\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"\"$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"\"$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t $\"\"$ \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We have extensive expertise with all relevant vendors and technologies, including:<\/p>\n\n
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Microsoft Teams Phone System<\/li>\n
Cisco Webex Calling<\/li>\n
Zoom Phone<\/li>\n
Swyx<\/li>\n \t\n
3CX<\/li>\n
Cisco Unified Communications Manager (CUCM)<\/li>\n
Cisco Dedicated Instance<\/li>\n
as well as hybrid and custom communication solutions<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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What Sets Us Apart - Telephony since 1987<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tOur Communication Competence Center boasts a proven track record of having implemented telephony solutions for more than 5 million workstations. Our client base ranges from small and medium-sized enterprises (SMEs) and public administrations to mid-sized companies and large global corporations. This also applies to highly complex telephony systems, integrated meeting and video conferencing platforms, unified communications, and contact centers\u2014including AI-based virtual voice agents and voice bots.\n\nOur trainees, working students, and dual-track students, as well as our system architects and system engineers, benefit from this experience during their training and continuing education, ensuring that this expertise continues to grow within the company.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We modernize your telephony system so that it aligns perfectly with your business processes, your existing infrastructure, and your requirements for availability, flexibility, and future-proofing. We support companies every step of the way\u2014from traditional on-premises phone systems to hybrid scenarios and fully cloud-based communication platforms.<\/p>
Self-Service Automation & Virtual AI Agents<\/strong><\/h3>
Recurring inquiries\u2014such as business hours, order status, simple FAQs, and even complex tasks\u2014can now be automatically answered by intelligent omnichannel AI agents, voice bots, and chatbots, rather than through DTMF menus or simple voice menus as in the past; these agents can also trigger actions in backend systems. This significantly reduces the workload on your team\u2014especially during peak hours\u2014and ensures that more complex issues are routed directly to the right employees without any detours. For smaller teams, this is often the key to significantly improving responsiveness without having to hire additional staff.

Example: Virtual AI Reception Desk <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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